New Advert

Ref No. 24306
City of London
Posted 18 May 2023


Salary: £30-35K

Employment: Permanent

Job description

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City of London  

£30-35k onsite 

Company Overview:

We are seeking an experienced IT Service Desk Analyst to join our highly skilled IT Service Desk team. As a valued member of our organization, you will provide exceptional first and second line support to our staff. This is a fantastic opportunity to work with cutting-edge technologies and showcase your outstanding customer service skills.

Key Responsibilities:

  • Efficiently log and manage user calls across the organization
  • Expertly troubleshoot issues both remotely and in person
  • Deliver top-notch customer service and support
  • Provide technical assistance for Microsoft Windows 10, Microsoft Office 365, iManage Document Management System, and Visual Files Case Management System
  • Prioritize and resolve issues based on urgency
  • Install and configure hardware and software
  • Collaborate closely with Infrastructure and Development teams
  • Contribute to assigned IT projects alongside daily responsibilities


  • Strong IT literacy and proficiency in Office 365 and Windows 10
  • Demonstrated experience working with diverse computing platforms and applications
  • Minimum of two years' experience in a Service Desk environment
  • Microsoft Certified Professional and ITIL qualifications are advantageous


  • Generous holiday allowance of 25 days plus bank holidays
  • Two Corporate Social Responsibility days to make a positive impact
  • Enjoy your birthday with a day off
  • Death in service benefit equivalent to twice your annual salary
  • Auto-enrollment pension scheme for financial security
  • Hybrid working options for flexibility
  • Access to an Employee Assistance Programme for personal support
  • Discounts at local businesses to enhance your lifestyle
  • Professional fees covered (as required by your role)
  • Earn rewards through our employee recruitment incentive scheme

Apply today to be considered for this exciting opportunity, thanks! 

Your consultant

Phil Dancey

Principal Consultant

Get in touch: