Support Engineer with a Networking focus
Cardiff
Are you an IT Support Engineer who has a particular interest in learning more about networking? In this role, you will provide technical support, troubleshoot network issues, ensure network security, and handle 1st line duties like laptop builds and end-user support. Experience with Fortinet products is a plus but not required.
Key Responsibilities
Skills and Qualifications
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Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
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Certifications:
- Fortinet NSE, CompTIA Network+, CCNA are advantageous.
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Experience:
- Minimum of 2 years in a network support or service desk role.
- Experience with Fortinet products is a HUGE plus.
- Hands-on experience with network products and technologies.
- Experience in 1st line support including laptop builds and end-user support.
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Technical Skills:
- Knowledge of network protocols, routing, and switching.
- Strong understanding of network security principles.
- Ability to troubleshoot network issues.
- Proficiency in Windows and Mac OS, and office applications.
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Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team.
- High attention to detail and accuracy.
Work Environment
- Hours: Full-time, may require occasional after-hours or weekend support.
- Hybrid Working: 3 days in the office per week mandatory.