IntaPeople are partnered with our MSP client to assist with the acquisition of a Contract Field Engineer, to support their customers at various sites. This includes providing support to onsite service desk operations, scheduled visits and responding to major incidents where onsite support in required. You will be based Primarily in South Wales but there will be occasions to travel further afield.
You will be required to have an active enhanced DBS check for this position
Requirements:
- Experience of working in a technical customer service IT support role dealing with 2nd line queries.
- Demonstrable customer service and communication skills
- Exposure to working to SLA’s (Service Level Agreements) and OLA’s (Operational Level Agreements)
- Demonstrable experience of working in a fast-paced working environment
- An understanding/working knowledge of the following technologies: Microsoft Windows Operating Systems, Audio & Visual (Projectors, whiteboards), MFDs, SCCM, InTune, Azure, Microsoft Office 2019, Office 365, Anti-Virus Products, PC & server security, Windows Server 2016/2019/2023, MAC OS operating systems, FSMO roles, Active Directory, Virtual Infrastructure technologies - Hyper V, VMWare, Exchange. MDM systems (Mobile Device Management), WLAN
- Basic understanding of various backup technologies, Firewall exposure – SonicWALL, WatchGuard, Cisco, LAN – Cisco, Dell
- Have a Passionate, Proactive and Dynamic approach to your work.
- Strong prioritisation, decision making and problem-solving skills.
- Keep up to date with continuous professional development and industry trends.
- Full and valid UK driver’s license
If you are interested, apply below or call Marc on 02920252500