Application Support Engineer

Ref No. 24736
Posted 13 May 2024


Employment: Permanent

Job description

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Are you an Application Support Engineer with vast experience using SQL?  We are looking for an Application Support Engineer to support users, deliver training and managing updates. You will ensure a seamless experience for SIMS users delivering excellent customer service and providing advice. 

IntaPeople have partnered up with a leading technology company, who provide exceptional IT support to the educational sector throughout the UK. They are looking to recruit a Application Support Engineer on a permanent basis on a hybrid model, based out of Doncaster.

What you will be doing

  • Providing Support on SIMS for multiple customers via telephone and email
  • Delivering superior training to clients and colleagues on SIMS software
  • Keeping all operational documentation up to date
  • Maintaining client infrastructure, including the SIMS and SQL environments, from both an on-prem and cloud perspective
  • Troubleshooting SIMS and SQL performance whilst monitoring the systems (physical and virtual) to ensure any action is taken when required.
  • Liaising with 3rd parties for issues that require a more complex resolution.

The experience you'll bring to the team

  • Previous experience of Application Support including SQL
  • Strong organisational skills
  • Experience of delivering high quality effective training
  • End-user experience of school management software is advantageous. 
  • Strong attention to detail
  • Able to successfully analyse complex issues and situations and provide practical solutions.
  • Able to deliver results in administration and data analysis.

What you will Receive

  • Hybrid working (2-3 days from home)
  • 25 days holiday + Bank Holidays
  • Excellent opportunities for progression
  • Investment into recognised training courses and certifications
  • Personal Development days

Sound like the next opportunity for you. Apply now to be considered, or you can call/email Caitlin on 02920252500 /


Your consultant

Caitlin Coles

Recruitment consultant

Get in touch: