Are you an Application Support Engineer with vast experience using SQL? We are looking for an Application Support Engineer to support users, deliver training and managing updates. You will ensure a seamless experience for SIMS users delivering excellent customer service and providing advice.
IntaPeople have partnered up with a leading technology company, who provide exceptional IT support to the educational sector throughout the UK. They are looking to recruit a Application Support Engineer on a permanent basis on a hybrid model, based out of Doncaster.
What you will be doing
- Providing Support on SIMS for multiple customers via telephone and email
- Delivering superior training to clients and colleagues on SIMS software
- Keeping all operational documentation up to date
- Maintaining client infrastructure, including the SIMS and SQL environments, from both an on-prem and cloud perspective
- Troubleshooting SIMS and SQL performance whilst monitoring the systems (physical and virtual) to ensure any action is taken when required.
- Liaising with 3rd parties for issues that require a more complex resolution.
The experience you'll bring to the team
- Previous experience of Application Support including SQL
- Strong organisational skills
- Experience of delivering high quality effective training
- End-user experience of school management software is advantageous.
- Strong attention to detail
- Able to successfully analyse complex issues and situations and provide practical solutions.
- Able to deliver results in administration and data analysis.
What you will Receive
- Hybrid working (2-3 days from home)
- 25 days holiday + Bank Holidays
- Excellent opportunities for progression
- Investment into recognised training courses and certifications
- Personal Development days
Sound like the next opportunity for you. Apply now to be considered, or you can call/email Caitlin on 02920252500 / c.coles@intapeople.com