Intapeople are pleased to be working in partnership with a great company who are looking for a Technical Support Engineer to join their team . Reporting to the Head of Quality and Customer Service, the Technical Support Engineer will primarily be responsible for assisting with the deployment and monitoring of global awareness systems and subsequent raising / responding to service tickets across these projects.
Main Responsibilities:
Supporting the implementation and deployment of new systems and system upgrades, as applicable. In summary this includes, but is not limited to:
• Network configuration.
• Virtual environment configuration.
• Storage configuration.
• Working with undocumented data sources/feeds including meteorological and satellite.
• Provide on-going systems support to end customer systems as well as internal environments (as used by Development, Test, Training), as applicable.
• Working between the company’s Systems Development Team (who create the High-Level Architecture and also create the project specific Low-Level Designs) and the installation teams, documenting deviations to low level designs based on in-country limiting factors and then liaising and agreeing changes with the Systems Development Team to account for any project specific limiting factors (room size, network limitation, link performance limitations etc).
• Document all work in accordance with agreed standards.
• Link to Configuration Control for all implementation design documents produced including version control.
• Provide weekly and ad-hoc reporting as requested by the Head of Quality and Customer Service. These will evolve into service level requirements
. • Pro-actively engage the wider SRT and Vendor teams (e.g., equipment partners), driving the timely resolution of technical gaps and issues to keep projects on track. The role will be used as an escalation point for any issues encountered with the 3rd parties from an infrastructure technical perspective.
• Work closely with the Systems Development Team to ensure the standards and architectural framework is adhered to during implementation.
• Work closely with the Systems Development Team should there be any deviation from the overall SRT solution architectural framework to provide a tactical solution without jeopardising the strategic reference designs and roadmaps. • As part of the role, you will be immersed in a Linux oriented virtualised environment. This will predominantly be Ubuntu in a virtualised manner running Docker as the platform provider to a customised application stack. Essential personal requirements:
• Experience in the deployment and maintenance of distributed enterprise software systems and solutions
• Good technical knowledge of network architecture and how systems can be configured across various topologies and technologies.
• Excellent understanding and experience of hardware infrastructure implementation and low-level working principles.
• Good understanding of both Windows and Linux environments • Good understanding of Virtualisation platforms.
Additional skills:
• Ability to provide expertise and practical assistance in the investigation, evaluation, and interpretation of data to ensure its coherence, availability, accuracy and security.
• Ability to assess COTS applications and oversee the implementation of associated tools and products.
• Understanding of support solutions for technical systems equipment.
• Awareness of working within an ITIL V4 environment an advantage • Ability to clearly communicate with and present to internal stakeholders
• Flexibility in working times to support exceptional situations where work outside of normal hours is required
Experience -
• Experience of working in an ISO9001/ISO27001 environment • Experience of working in an ITIL V4 environment
• Ability to absorb information from HLD/LLD/Connectivity documents as acting as part of a support function The ideal candidate will be working daily with the following technologies so must be able to demonstrate experience in a large proportion of them.
• Knowledge of WAN connectivity methods (ADSL/Leased Lines/MPLS) & associated IPv4 public IP addressing
• Knowledge of basic network switching and routing (VLANs/Subnetting/Gateways/DNS)
• Knowledge of software/hardware Load Balancer solutions (Barracuda/HAProxy)
• Knowledge of virtualisation products (VMWare VSphere/Clustered Hyper V/Citrix Xen Server/KVM/QEMU) • Knowledge of NAS/SAN Deployments (SAS/iSCSI)
• Knowledge of SQL and Database Management tools (SSMS/MySQL Workbench/DBeaver)
• Experience specifically in MariaDB/ RabbitMQ would be desirable
• Experience of enterprise grade Linux Environments (Ubunutu Server /CentOS/Redhat)
• Experience of containers/distributed virtualised environments (Docker/Kubernetes)
• Experience with deployment of hardware platforms and associated troubleshooting skillsets (Dell/HP/APC/SonicWALL/Barracuda)
• Experience of enterprise grade windows environments (Active Directory/Group Policy/DNS)
• Experience of Windows and Linux scripting languages (Bash/PowerShell/Batch/Python)
• Experience of markup languages (YAML/XML) • Experience of other languages/notations would be desirable (JSON/Java) Follow the continual improvement cycle of Plan, Do, Check and Act
If you are interested in this role and would like to hear more , Send your CV to k.james@intapeople.com or give me a call on 075 00 209 163