Service Desk Manager

Ref No. 24702
Posted 2 Apr 2024


Employment: Permanent

Job description

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IntaPeople are helping an innovative London tech company to upscale their service desk team with a Service Desk Manager. You will have the opportunity to collaborate with likeminded individuals developing and implementing improvements to processes whilst continuing to learn on the job with exposure to the latest technologies.

This is a great opportunity to utilise your management skills, there’s a team of around 13 engineers therefore responsibilities would include providing 121’s, regular performance evaluations, coaching and training.

About the role…

  • Managing a team of around 13 engineers ensuring that tickets are being resolved in a timely manner, proactively monitoring tickets and dealing with any ongoing issues.
  • Monitor service desk performance metrics, analysing trends, implementing actions as needed to meet SLAs and KPIs and motivating the team!
  • Overseeing and managing the Service Desk Team whilst overseeing customer support tickets ensuring the highest standards of service is delivered.
  • Managing all training and development needs of the team through performance management.
  • To communicate and collaborate with stakeholders and attending meetings as and when required.

About you…

  • Proven IT industry background.
  • Excellent communication skills.
  • Strong management/ leading people skill set.
  • Previous experience collaborating with stakeholders.

What’s on offer…

  • A long-standing established tech company.
  • Progression opportunities internally.
  • Investment in new technology.
  • 25 days holidays + Bank holidays
  • Other excellent benefits.

If you are a passionate individual keen to grow and inspire teams this could be the perfect position for you! For more information reach out to Caitlin on 02920 252500 or email your cv to for consideration. 

Applicants will need to be within commutable distance of Orpington, and must have right to work in the UK as we do not offer sponsorship.

Your consultant

Caitlin Coles

Recruitment consultant

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