IntaPeople are working alongside a leading Technology company based in Doncaster who are looking to onboard a Customer Service Analyst to enhance the team’s current processes. You will be responsible for monitoring tickets and the successful conclusion of support tickets.
Day to day responsibilities;
- You will be responsible for overseeing customer support tickets, this will include the response time, the allocation of tickets and the conclusion of the ticket.
- You will monitor and ensure that all ticket queues are flowing correctly.
- You will build and maintain solid relationships with customers.
- You will ensure that tickets are prioritised.
- You will pro-actively review and analyse statistics reporting areas of concern.
About you;
- You will ideally have a solid background in an administrative/ customer service position.
- You will have solid problem-solving skills and attention to detail.
- You will have experience using an IT service management tool or a ticketing system.
- You will have the ability to prioritise and manage multiple tasks in a fast-paced environment.
Extra information about the role;
- This position is hybrid, 3 days office 2 days from home.
- 25 days annual leave rising to 28 days after 3 years’ service.
- Private medical insurance.
- Location – Doncaster, you will need to be local to the Doncaster offices.
If this sounds like a position you’d be interested in please reach out to Caitlin at IntaPeople to discuss further - 02920252500
Email your CV direct to myself, c.coles@intapeople.com