3rd Line Support Engineer
IntaPeople are working with a leading technology company based in Doncaster who are seeking a 3rd Line Support Engineer to join their growing team on a permanent basis.
This is a great opportunity to join a forward-thinking business, supporting customer infrastructure whilst maintaining the high standards expected from clients.
Responsibilities:
The 3rd line support engineer will take ownership of issues, show task prioritisation, and restore services to normal operation. We are seeking a strong communicator who will keep stakeholders updated and maintain strong relationships with key members across the business.
You will be responsible for maintaining the high standards expected from clients purchasing their IT solutions. You will be exposed to technologies such as desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public and Private Cloud, security, and bespoke solutions.
You’ll be a proactive team player eager to accept new challenges, with a meticulous attention to detail and a polite, helpful attitude. You’ll resolve helpdesk issues to full resolution, and process support calls in-person, over the telephone, and via the ticketing system.
Key requirements
- Previous experience (covering 3rd line support)
- Strong technical knowledge of core Microsoft technologies including but not limited to Windows Servers, Windows Operating Systems, Active Directory, DNS, DHCP & Group Policy
- Hands-on technical knowledge of Patch Management, MS Azure, LAN/WAN, firewalls, Hyper-V and VPNs
- Experience in installing, configuring, and managing switches and routers.
- Ideally knowledge of SQL Server & PowerShell
- Excellent communication & problem-solving capabilities
Applicants must be within distance of Doncaster & must have right to work in UK as we do not offer sponsorship.
If you're interested in this role please reach out to Caitlin at IntaPeople for a confidential conversation on 02920252500 or email your CV to c.coles@intapeople.com for instant consideration.