2nd Line Support

2^nd Line Support Engineer

Up to £30,000 DOE

Doncaster 

Hybrid approach

Are you a 2^nd line Support Engineer looking for an exciting new opportunity?

IntaPeople are working with a managed service provider looking to grow their team with a 2^nd line Support Engineer on a permanent basis. As a 2^nd line Support Engineer, you will act as the primary point of contact for any assigned tickets, supporting the 1^st line Engineers as well as dealing with any technical issues.

The role:

• Working in a team ensuring all tickets are resolved.
• Taking any inbound calls from clients.
• Picking up tickets from the second line issue board and managing the ticket through to closure.
• Acting as primary point of contact for your assigned tickets raised.
• Providing high standard communication to clients.
• Exposed to topics such as business continuity, servers, network structure, desktop and others.

The ideal candidate:

• Advanced Windows desktop support.
• Previous experience troubleshooting.
• Previous experience using a ticketing system.
• Excellent communication skills.
• Ability to manage different priorities to achieve SLA targets.