Service Desk Analyst

Ref No. 24080
Wales - Cardiff
Posted 19 Jan 2023


Employment: Permanent

Job description

Service Desk Analyst - Central Cardiff

£25k & benefits 

An opportunity has arisen for an experienced IT Service Desk Analyst to join our clients IT Service Desk team. Reporting to the IT Service Desk Manager, you will provide first and second line support to staff across the business.

This is an exciting opportunity which will give you exposure to a range of technologies. We're looking for good all round Windows skills and a high level of customer service demonstrating both excellent interpersonal and communication skills.

Responsibilities will include:

  • Logging calls from users across the organisation
  • Troubleshooting issue remotely and in person
  • Ensuring that a high level of customer service and support is provided
  • Supporting for the following: -
  • Microsoft Windows 10
  • Microsoft Office 365
  • Prioritising issues dependant on urgency
  • Hardware/Software installation
  • Work closely with Infrastructure and Development teams
  • Assigned IT project work in addition to day to day tasks

You will need a high level of IT literacy and be fully conversant in Office 365 and Windows 10 for this one. You should be able to demonstrate experience working with various computing platforms and applications and have a minimum of 1.5 - 2 years’ experience working in a Service Desk environment.

Microsoft Certified Professional and ITIL qualifications are beneficial but not essential.

Some flexibility with regards to hours of work is required.

Life at our client 

Although our workforce has grown to more than 500, they have retained and nurtured a unique culture which is based on hard work, exceptional talent, ambition, empathy, innovation and good humour. It is those qualities that have helped us grow the business to where it stands today.

Their culture is friendly and collegiate, but we maintain the professional atmosphere you would expect from a modern, leading business. All their staff have access to industry-leading training and mentoring to ensure they reach their potential.

If this sounds of interest to you please apply now for further details, thanks! 

Your consultant

Phil Dancey

Principal Consultant

Get in touch: