Senior IT Support Technician
Caerphilly
Salary: £30,000 = £33,000 + Benefits (Pension, Healthcare & training)
Are you an experienced IT professional with a passion for delivering excellent technical support and maintaining robust IT systems? We’re looking for a Senior IT Support Technician to join our clients team and play a key role in managing and optimising their IT infrastructure.
About the Role
You’ll be responsible for supporting and maintaining hardware, desktops, servers, and network systems both on-premise and in the cloud. This is an all-encompassing IT role, providing hands-on technical support, managing the IT service desk, and ensuring secure and efficient IT services across the business.
Key Responsibilities
• Install, configure, and troubleshoot IT hardware and software.
• Manage and monitor servers, networks, and cloud solutions for performance and security.
• Resolve support tickets and provide advanced troubleshooting for IT service desk queries.
• Oversee user accounts, permissions, and on-site security systems.
• Assist with penetration testing and resolve security vulnerabilities.
• Document processes in Confluence and deliver IT training sessions for colleagues.
• Collaborate on system upgrades and IT projects, ensuring smooth delivery.
Essential Skills
• Experience with Windows and (ideally) macOS operating systems.
• Knowledge of networking protocols (TCP/IP, DNS, DHCP) and VPN troubleshooting.
• Familiarity with Active Directory/Entra for account management.
• Hands-on experience with cloud platforms such as AWS or Microsoft Azure.
• Strong hardware troubleshooting skills (computers, printers, mobile devices, etc.).
What We Offer
• 25 days annual leave + bank holidays (3 days allocated between Christmas and New Year).
• Opportunities for training and professional growth.
• A collaborative, supportive working environment.
• Auto Enrollment Pension
• Private Healthcare
• Onsite Parking for all
If you’re ready to take ownership of a varied IT role and deliver high-quality support to a dynamic business, we’d love to hear from you, please apply now for more details, thanks!