Senior 3rd Line Support Engineer

Ref No. 24526
Posted 13 Nov 2023


Salary: £45,000

Employment: Permanent

Job description

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With a nationwide presence, our leading technology client made up IT experts are committed to providing a superb employee experience - holding Outstanding Workplace Awards to back their efforts of maintaining positive culture.

You will provide 3rd line technical support internally and to their customers, working with a range of technologies and taking requests via phone and e-mail, and acting as a point of escalation and mentoring the more junior engineers when necessary.

We are seeking ambitious Support Engineers who can work in a timely and efficient manner, keen to develop and progress their technical capabilities.

This is a customer facing with occasional visits to site, hence full UK driving license will be needed for this position.


  • 5 years technical support experience, & mentoring capabilities
  • Experience administering/troubleshooting the following: Azure and 365 cloud computing, Intune/Endpoint Manager, Windows Client, VMWare/Hyper-V, Firewalls, Networking skills and VOIP
  • Experience of PSA & RMM solutions (e.g. ServiceNow, Autotask)
  • Detailed approach to understanding and updating technical documentation
  • Coaching and mentoring experience of more junior engineers.
  • Practical problem solving and negotiation skills
  • Driving licence  

Applicants must be within distance of Macclesfield as this is a hybrid role - 2 days on site.

Please ‘Apply Now’ to be considered or contact Rachael for a confidential chat:

Your consultant

Rachael Maule

Recruitment Consultant

Get in touch: