M365 Team Lead

Ref No. 24498
Wales - Cardiff
Posted 7 Sep 2023


Salary: £47-£50K

Employment: Permanent

Job description

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M365 Lead - Cardiff 

2-3 days p/week onsite - rest WFH 

Great benefits and exceptional employer.  

We are seeking a versatile Microsoft 365 Team Lead for our client in Cardiff. We need you to have good line management experience but also the technical side of the Microsoft M365 platform too. Bit of a hybrid Techy / Management mix this one.

The division is responsible to managing, supporting, and delivering their Microsoft, Desktop Application, IT Device and Telephony platforms. The Microsoft 365 Team sits as a team within the MWCC and is responsible for the Microsoft 365 platform and services, Citrix cloud services and Mobile Device Management services.

If you have 3+ years' experience in management of a technical team, 5+ years' experience in supporting Microsoft technology at a 3rd line level and experience of Microsoft product ownership and platform management (including supporting a large Microsoft 365 tenant) we'd love to hear from you. 

The ideal would be a Microsoft 365 certification in 3 of the following: Teams, OneDrive, Exchange Online, SharePoint, Azure, Endpoint Manager, Identity or Mobility

You will be ensuring the effective day to day operation of the M365 team by meeting agreed service SLA’s, KPI’s and standards for both Business as Usual (BAU) and Project work. You will also be responsible for the management of the M365 team to ensure that internal resources are correctly assigned to a combination of BAU, Project and/or ITC priorities. This includes the management of team rotas such as out of hours support. 

Benefits include 33 days annual leave (pro rata, including public holidays), Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive), Enhanced employer pension contributions – Up to 11% employer contributions   Excellent progression opportunities, Free on-site parking at all their sites and a Health CashBack scheme

If this sounds of interest to you please apply now for further details, thanks! 

Your consultant

Phil Dancey

Principal Consultant

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