IT Technician – First Line Support
Our South Wales based client is looking for an IT Technician to join a tightknit team. This role focuses on first line support, with the expectation of moving up to second line support. A successful IT Technician will be confident on the phone, with excellent communication skills. They will also be knowledgeable and open to learn, in order to provide the best technical support for the company. The role operates with a hybrid working model, with up to 2 days per week working from home. Travel is also necessary in this role, whereby other offices will have to be visited 2/3 times per month.
Responsibilities of the role:
- Providing first line support, both in person and on the phone
- Increasing skills and knowledge to begin providing second line support
- Call ticket logging, using the helpdesk IT system
- Maintaining knowledge of the IT systems used by the company
Experience/tech required:
- Proven ability to provide first line support
- Microsoft Windows 10
- Microsoft Office 365
- Desktop Hardware
- Microsoft Windows Server 2016
- Microsoft Cloud Based Solutions
- Microsoft SCCM
- Microsoft Teams
Further information:
- Location: Pontypridd Area
- Salary - £24,000
- Hybrid working model
- Monday – Friday working week
- 28 days annual leave – including bank holidays (increasing up to 33 days with length of service)
- Day off on your birthday
- Great pension scheme
- Gym membership
- Life insurance
Get your application in now for immediate consideration, or call Dene Field-Dawson, on 02920 252 500, for a confidential chat.