IT Support Technician

Ref No. 24616
Wales - Cardiff
Posted 19 Feb 2024


Employment: Permanent

Job description

Sorry, this advert is now closed. Click here to view our live vacancies.

IT Support Technician

IntaPeople are working with a highly innovative medical manufacturer looking to expand their team with an experienced IT Support Technician on a permanent basis. This role is key in providing IT helpdesk support to their clients ensuring that their technical problems are resolved this includes software and hardware.

You’ll join a Cardiff based company with an exceptional reputation for investing in their employees, a strong learning culture with ongoing professional development and some excellent benefits!

About this role…

  • Install, maintain and support a variety of laptop, desktop, network hardware and software systems.
  • Provide first line and second line technical support for users.
  • Managing and monitoring helpdesk calls and logs whilst taking appropriate action as and when.
  • Perform diagnostic tests, modifications or repairs to software and hardware.
  • Working alongside a successful team ensuring all tickets are dealt with to ensure a satisfactory response.
  • Providing a high standard of communication.
  • Maintains inventory asset lists of IT equipment to ensure compliance with business processes.

About you...

  • Strong communication skills both verbally and written.
  • Able to collaborate in a team successfully.
  • Strong experience with a ticketing system.
  • A minimum of a years’ experience in an IT environment.
  • Strong experience troubleshooting.
  • The ability to manage different priorities and responsibilities to achieve SLA targets.


  • 25 days holiday + 8 bank holidays
  • Private medical insurance
  • Bonus
  • Generous pension 
  • & many other benefits…

If you are looking for a new challenge, this IT Support Technician could be the one for you!

Apply directly, alternatively reach out to me on 02920 252500 or email your CV to 

Your consultant

Caitlin Coles

Recruitment consultant

Get in touch: