IT Support Engineer

IntaPeople are proud to be working with a fast growing IT support company based in Hereford. They are seeking a motivated individual to join their professional team. This is an ideal opportunity for someone looking to progress their IT career within a friendly and dynamic business.

Locations: Hereford or Oxford

2nd/3rd Line IT Support

Responsibilities:

• Providing professional 2^nd & 3^rd line support to large client base.
• Support, develop and implement AAD, 365, Azure, SharePoint, Teams environments.
• Diagnosing and solving problems for our clients using a variety of channels and ensuring details are logged.
• Providing technical support for incoming queries related to System, Software, Hardware and Networks.
• Manage security of information.
• Identify & select the most appropriate technical solutions.
• Maintain a consistently high level of support to all clients.
• Manage competing priorities and a varied workload
• Carrying out / assisting with project work, such as migrations.
• Maintain positive, supportive and responsive relationships with clients
• Continue to develop IT skills and keep up to date with the latest technologies. 

The role:

• Based in Hereford, with onsite visits to clients required.
• Full time permanent position.
• Working within a busy, expanding team
• Monday to Friday, some weekend work required.
• Report directly to the Technical Director
• Immediate start

Candidate requirements:

• Excellent communication skills
• Good experience in Microsoft 365 Business, Exchange, Azure, Sharepoint
• Strong knowledge of multiple operating systems
• Strong understanding of computer hardware, software and peripherals.
• Good Understanding of IT infrastructure including Active Directory, DHCP, DNS, security, firewalls.
• Strong problem-solving skills
• Ability to prioritise workload.
• Excellent organisation and time management skills
• Comfortable to work under own initiative & as part of a team.
• Full valid UK driving licence

Apply below or email c.mcewan@intapeople.com if you would like to know more