IT Support Engineer

Ref No. 23528
Posted 30 Jan 2023


Salary: £30,000 - £35,000

Employment: Permanent

Job description

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IntaPeople are proud to be working with a fast growing IT support company based in Hereford. They are seeking a motivated individual to join their professional team. This is an ideal opportunity for someone looking to progress their IT career within a friendly and dynamic business.

Locations: Hereford or Oxford

2nd/3rd Line IT Support


  • Providing professional 2nd & 3rd line support to large client base.
  • Support, develop and implement AAD, 365, Azure, SharePoint, Teams environments.
  • Diagnosing and solving problems for our clients using a variety of channels and ensuring details are logged.
  • Providing technical support for incoming queries related to System, Software, Hardware and Networks.
  • Manage security of information.
  • Identify & select the most appropriate technical solutions.
  • Maintain a consistently high level of support to all clients.
  • Manage competing priorities and a varied workload
  • Carrying out / assisting with project work, such as migrations.
  • Maintain positive, supportive and responsive relationships with clients
  • Continue to develop IT skills and keep up to date with the latest technologies. 

The role:

  • Based in Hereford, with onsite visits to clients required.
  • Full time permanent position.
  • Working within a busy, expanding team
  • Monday to Friday, some weekend work required.
  • Report directly to the Technical Director
  • Immediate start

Candidate requirements:

  • Excellent communication skills
  • Good experience in Microsoft 365 Business, Exchange, Azure, Sharepoint
  • Strong knowledge of multiple operating systems
  • Strong understanding of computer hardware, software and peripherals.
  • Good Understanding of IT infrastructure including Active Directory, DHCP, DNS, security, firewalls.
  • Strong problem-solving skills
  • Ability to prioritise workload.
  • Excellent organisation and time management skills
  • Comfortable to work under own initiative & as part of a team.
  • Full valid UK driving licence

Apply below or email if you would like to know more

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