IT Support Analyst

Ref No. 24815
Posted 1 Jul 2024


Employment: Permanent

Job description

IT Support Analyst

IntaPeople are working with a well-established business who are at the forefront of saving lives. This company are always looking to develop a cutting-edge product that helps save lives are looking to expand their growing team in their Welsh offices with an IT Support Analyst.

You’ll be joining a great company with an exceptional reputation for investing in their employees, a strong learning culture with ongoing professional development with exposure to the latest technologies!

About this role…

  • Providing excellent first line IT support across the company on their systems.
  • Working alongside a successful team ensuring all tickets are dealt with to ensure a satisfactory response.
  • Accurately identifying ticket priorities.
  • Prioritising and resolve any problems and escalating any unresolved problems when needed.
  • Providing a high standard of communication.
  • Able to collaborate in a team successfully.
  • Managing and monitoring helpdesk calls and logs whilst taking appropriate action as and when.
  • Able to perform hands on fixes at the desktop level, such as installing and upgrading software, installing hardware and configuring systems.

About you…

  • Proven experience working/supporting IT systems 1-2 years.
  • Strong communication skills both verbally and written.
  • Experience with Linux IGEL.
  • Experience with desktop server operating systems.
  • Strong experience troubleshooting.
  • Microsoft office 365 fundamentals.
  • Strong understanding of Active Directory.


  • Between £26,000-£29,000 dependant on experience.
  • Annual bonus.
  • Private medical insurance
  • 25 days annual leave + bank holidays.

If you are an experienced 1st line support engineer with some 2nd line experience who’d love to step into a new role with more responsibility this could be the perfect one for you!

Reach out to Caitlin on 02920 252500 to discuss this role in more detail, or email your CV direct to

Your consultant

Caitlin Coles

Recruitment consultant

Get in touch: