Incident Engineer

Ref No. 22958
Wales - Cardiff
Posted 27 Jul 2021


Employment: Permanent

Job description

Incident / Service Delivery Manager - South Wales

We are looking for someone currently at a Senior Service Desk / Incident Manager with an interest in progressing into Service Delivery for a company in Bridgend.

You'll end up as a Service Delivery Manager with responsibility for all elements of the Client relationship, Client experience and Client retention in a large Managed Service Provider. 

You will act as the client advocate for the business and your day will involves relationship management, exception and escalation management and Service Level Management focused activities; particularly reporting and trend analysis to support continual improvement.

You will be vitally important to the business.

If you have an interest in becoming a Service Delivery Manager and previously worked in a client facing or managed service provider environment we'd love to hear from you.

Your consultant

Phil Dancey

Principal Consultant

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