Helpdesk Engineer

Ref No. 24689
Posted 25 Mar 2024


Employment: Permanent

Job description

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Helpdesk Engineer

IntaPeople are working with a fast-growing IT & Cybersecurity provider who are looking to expand their team with a Helpdesk Engineer on a permanent basis. This role is key in providing telephone, email, ticket platform and support to the company’s new and existing clients within the business.

You’ll join a Cardiff based company with an exceptional reputation for investing in their employees, a strong learning culture with ongoing professional development with the exposure to the latest technologies.

About this role…

  • Provide excellent IT support to the company’s clients, including first line and second line technical support.
  • Accurately identifying ticket priorities.
  • Working alongside a successful team ensuring all tickets are dealt with to ensure a satisfactory response.
  • Managing and monitoring helpdesk calls and logs whilst taking appropriate action as and when.
  • Providing a high standard of communication.

About you...

  • Proven experience working/supporting IT systems 1-2 years.
  • Strong communication skills both verbally and written.
  • Able to collaborate in a team successfully.
  • Microsoft office 365 fundamentals.
  • Helpdesk ticket platforms such as Freshdesk, ServiceNow, or JIRA.
  • Strong experience troubleshooting.


  • Open plan, collaborative workspaces (with office dogs).
  • 9-5 (No evenings and weekends).
  • Free on-site Gym.
  • 25 days annual leave.
  • Right in the city centre, easily accessible.

If you are an experienced 1st line support engineer with some 2nd line experience who’d love to step into a new role with more responsibility this could be the perfect one for you!

Reach out to Caitlin on 02920 252500 to discuss this role in more detail, or email your CV direct to











Your consultant

Caitlin Coles

Recruitment consultant

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