Customer Support Technician

Ref No. 23155
Cambridgeshire
Posted 9 Nov 2021

Overview

Salary: £25,000

Employment: Permanent

Job description

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Customer Support Technician

 

IntaPeople are recruiting for a leading high-tech manufacturer on the outskirts of Cambridge, whose products are supplied worldwide. They are looking for an experienced Customer Support Technician to join their busy team. This is an excellent opportunity to join an expanding company who can offer an excellent benefits package and career progression. Full training will be giving on company products, but a background in a manufacturing environment containing a variety of different materials (metals, plastic etc.) is highly desirable. 

 

Responsibilities: 

 

  • Technical support will be provided to customers via multiple contact methods.
  • Technical support to be provided for the Service Team:
  • Preparing materials for shipping to customer sites
  • Assisting in preparation of shipments for machine installs
  • Help Customer Support Engineers on-site during installations of equipment and peripherals and technical support visits.
  • Manage build and re-configuration of machines for internal use.
  • Run component and machine test programmes including data analysis and fault-finding.
  • Work collaboratively with other departments within the business to provide technical support when needed, in particular:
  • Providing support to the Test Department to test customer machines
  • Providing Sales Department technical support.
  • Support engineers as required, whether on site or through alternative contact methods.

   

Experience and knowledge:

 

  • You must have the ability to assess and manage customer situations and work closely with the support engineers on site.
  • Multi-skilled and to have a working knowledge in electronics, mechanical and fluid systems is preferred.
  • Experience in writing detailed reports and presentations.
  • You will need to be willing to travel to customer sites, sometimes at short notice.
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