Customer Support Representative

Ref No. 24827
Port Talbot
Posted 5 Jul 2024

Overview

Employment: Permanent

Job description

IntaPeople are working alongside a leading manufacturer in Swansea who are going through a period of growth. They are looking to recruit an enthusiastic, well-spoken customer support representative on a permanent basis.

This role is key in providing excellent customer service to both internal and external, existing and new customers. You will report to proposals, project managers and customer services where you will collaborate with likeminded individuals.

The ideal candidate:

  • Able to understand technical drawings, specification documents, data and specific data sheets.
  • Effective team player.
  • Self-motivated, able to work under pressure to meet deadlines.
  • Able to make decisions and use your own initiative whilst dealing with customer requirements.
  • Previous experience using SAP.
  • A confident and excellent comminutor, with the ability to communicate with stakeholders, customers and colleagues.
  • Able to use Microsoft Office packages.
  • Strong organisational skills!

Responsibilities (but not limited to):

  • Receiving customer enquiries, reviewing the enquiries and either declining, rerouting or taking forward the enquiry.
  • Liaise with other internal departments as required, to resolve any customer order related issues.
  • Prepare the quote for the customers, whilst entering data to the database.
  • Monitor the status of orders from the project teams.
  • Register all incoming enquiries whilst assessing the technical requirements of the customer.
  • Register any incoming request for quotation, whilst assessing the commercial implications and assessing the technical requirements of the customer.
  • Enter all sales orders onto the system, input all quotation data onto an SAP system whilst establishing margins.
  • Managing and prioritising quotations that have been assigned.

This is an excellent opportunity for a Customer Support Representative to join a collaborative and welcoming environment with the chance to join a great team in a growing company!

Applicants must have the right to work in UK as we do not offer sponsorship.

Please ‘Apply now’ or reach out to Caitlin to catch up around the role in more details: C.Coles@intapeople.com | 02920252500.

Your consultant

Caitlin Coles

Recruitment consultant

Get in touch:

c.coles@intapeople.com