Business Process Manager

Business Process Manager – 3 Month Contract
Location: Cardiff – 4 days per week onsite initially
Rate: £350-£450 per day
IR35 Status: To be confirmed

A leading client of ours is seeking an experienced Business Process Manager to join their team on a 3-month interim basis. This role is perfect for a professional with a proven track record in designing, implementing, and optimising business processes, with a strong emphasis on backup strategies, disaster recovery planning, and cybersecurity policy frameworks.

Key Responsibilities

• Policy Development & Implementation:

  • Develop, review, and update key business policies including back-up procedures, disaster recovery plans, and cybersecurity protocols.
  • Ensure all policies are aligned with industry best practices, regulatory requirements, and business continuity objectives.

• Process Analysis & Improvement:

  • Assess current business processes to identify gaps and inefficiencies.
  • Implement process improvements to enhance operational resilience and security.

• Risk Management & Compliance:

  • Collaborate with IT, security, and operations teams to perform risk assessments and ensure policies adequately mitigate potential threats.
  • Monitor and enforce compliance with established policies across the organisation.

• Cross-Functional Collaboration:

  • Liaise with various stakeholders to ensure seamless integration of business process improvements.
  • Lead training sessions and workshops to promote policy awareness and adherence throughout the organisation.

• Continuous Monitoring & Reporting:

  • Establish key performance indicators (KPIs) to monitor the effectiveness of implemented policies.
  • Provide regular status updates and process reviews to senior management.

Key Requirements

• Experience:

  • 5+ years’ experience in business process management, preferably within an IT or technical environment.
  • Demonstrated experience in developing and managing backup policies, disaster recovery plans, and cybersecurity procedures.

• Leadership & Communication:

  • Proven ability to lead cross-functional teams and drive change across various departments.
  • Excellent communication skills with the ability to engage and influence stakeholders at all levels.

• Technical & Analytical Skills:

  • Strong analytical skills with the capability to assess complex processes and recommend effective improvements.
  • Familiarity with relevant standards and frameworks such as ITIL, ISO 27001, COBIT, or equivalent is highly advantageous.

• Qualifications:

  • Certifications in Business Process Management (BPM), ITIL V4 Foundation (or higher), or Project Management (e.g., PMP) are a plus.

About the Role

In this pivotal role, you will be responsible for ensuring the organisation’s operational resilience through robust business process management. You will take charge of designing and optimising critical processes that safeguard the company’s data and infrastructure, preparing the business to efficiently respond to potential disruptions and cyber threats. Your expertise will drive continuous improvement initiatives that not only enhance process efficiency but also fortify the organisation’s overall risk management posture.

If you are a dynamic professional with a passion for building and refining business processes to meet modern challenges, we’d love to hear from you. Apply now to help our client secure and streamline their operational backbone in Cardiff.