3rd Line Support Engineer

Ref No. 23597
Wales - Cardiff
Posted 22 Aug 2022


Employment: Permanent

Job description

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Looking for a 3rd line support engineer role where you can work remotely with occasional visits to the office with a structured roadmap for progression? We’re helping our Cardiff based client scale up the support team.

About the company:

  • With a sterling reputation as one of the UK’s best employers, there is a lot of fluidity within the company and they actively promote from within the internal team.
  • The business offers a budget for L&D as well as assigns time for upskilling.
  • They have a remote first approach so you will only need to attend the office for team building activities and they will supply everything so you can work from home comfortably and efficiently. We can only consider UK applications for this role.

About the role:

  • Day to day activities include incident, request, and problem management. Implementing new solutions, upgrades, and continual service improvements working with 3rd parties and colleagues from other teams and raising change requests when required, following the policies and procedures set by our governance team. 
  • The IT Service Desk will triage incidents before being assigned to our team. The incident will either be resolved by ourselves, utilising the resources and services from other IT teams within the business or engaging with 3rd parties.
  • The team works closely with the IT Service Desk to support the solution with first-time fix resolutions. The team will conduct knowledge transfer, documentation, workshops, or training sessions, whichever means is most appropriate.


Exposure to any of these technologies/activities is advantageous for the role.

  • Microsoft Server Operating systems.
  • Linux (RedHat, Centos, Ubuntu)
  • Experience in working with cloud providers eg Azure, AWS, GCP and private cloud technologies…
  • Microsoft Dynamics, Office 365 suite, Active Directory.
  • Email journaling, archiving and general email security.
  • An understanding of Firewalls, Networking technologies, and Load Balancers.
  • IT certifications are highly desirable, for example, Microsoft 365 Certified Associate, MCSA, MCSE etc.

What next?

‘Apply Now’ to be considered for this role or contact Kim for a confidential chat kim @ intapeople.com

Your consultant

Kim Gibbons

IT Team Lead

Get in touch: