3rd Line Infrastructure Engineer

Ref No. 24750
Posted 3 May 2024


Employment: Permanent

Job description

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Infrastructure Engineer 

Bridgend - 3 days p/week onsite in Bridgend - hybrid role 

£37-45k & £3.5k training allowance after 12 months

Intapeople are working with a well-established and thriving IT  Provider, who are recruiting for experienced 3rd Line Service Engineers to facilitate growth, and service .

Reporting to the Service Manager, and based at their Bridgend Office, you will form part of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support.

Technologies They Use:

  • HPE server/SAN
  • Hyper-V & VMware
  • Windows Server/Desktop OS
  • MS/Office 365
  • Sophos suite
  • HPE/Aruba networking
  • Datto, Veeam, Acronis backups
  • Gamma Horizon VOIP
  • LAN & WAN technologies

Key Duties:

  • Provide top-tier technical support
  • Maintain exceptional customer service
  • Adhere to service, security, and quality standards
  • Update/manage customer documentation


  • 5 years' 3rd Tier IT helpdesk experience
  • Industry certifications (CompTIA A+, CCNA, etc.)
  • Extensive Windows & networking experience
  • Strong communication skills
  • Ability to work independently


  • Managed Service Provider experience
  • CyberEssentials accreditation
  • Mitel telephony experience
  • Project installation experience

Training & Development:

  • Microsoft & vendor-specific certifications provided
  • Opportunities to champion emerging technologies
Your consultant

Phil Dancey

Principal Consultant

Get in touch: