Infrastructure Engineer
Bridgend - 3 days p/week onsite in Bridgend - hybrid role
£37-45k & £3.5k training allowance after 12 months
Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 3rd Line Service Engineers to facilitate growth, and service .
Reporting to the Service Manager, and based at their Bridgend Office, you will form part of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support.
- HPE server/SAN
- Hyper-V & VMware
- Windows Server/Desktop OS
- MS/Office 365
- Sophos suite
- HPE/Aruba networking
- Datto, Veeam, Acronis backups
- Gamma Horizon VOIP
- LAN & WAN technologies
- Provide top-tier technical support
- Maintain exceptional customer service
- Adhere to service, security, and quality standards
- Update/manage customer documentation
- 5 years' 3rd Tier IT helpdesk experience
- Industry certifications (CompTIA A+, CCNA, etc.)
- Extensive Windows & networking experience
- Strong communication skills
- Ability to work independently
- Managed Service Provider experience
- CyberEssentials accreditation
- Mitel telephony experience
- Project installation experience
- Microsoft & vendor-specific certifications provided
- Opportunities to champion emerging technologies