2nd & 3rd Line Support

My client are seeking a motivated 2nd & 3rd line IT Support Engineer to join their growing team.  The successful candidate will be assisting with providing 2nd & 3rd line support to their expanding customer base in Hereford and the surrounding areas.

Responsibilities:

• Providing 2^nd & 3^rd line support diagnosis and resolution for their large client base
• Working with clients to gather, document, and specify customer requirements relating to internal systems, networks and applications.
• Support, develop & implement AAD, 365, Azure, SharePoint, Teams solutions.
• Device management through MDM
• Respond to service requests in their SLA and maintaining support tickets.
• Specify and implement hardware solutions – PC, network, server!
• Rigorously following existing procedures and best practices, as well as contributing to the development and refinement of such procedures.

Requirements:

• Excellent knowledge of Microsoft 365, Exchange, Azure, SharePoint, Intune
• Knowledge of Windows Operating Systems (desktop & server)
• Excellent communication skills – verbal and written.
• Knowledge of IT infrastructure including Active Directory, DHCP, DNS, security, firewalls
• Microsoft Azure Virtual Machines
• Excellent understanding of IT security and best practices
• Excellent understanding of IT architecture
• Current and valid UK Driver’s licence and vehicle

If you are interested in this position email a CV to m.westbrook@intapeople.com or apply below.