2nd & 3rd Line Support

Ref No. 24091
Posted 20 Feb 2023


Salary: circa £35,000

Employment: Permanent

Job description

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My client are seeking a motivated 2nd & 3rd line IT Support Engineer to join their growing team.  The successful candidate will be assisting with providing 2nd & 3rd line support to their expanding customer base in Hereford and the surrounding areas.



  • Providing 2nd & 3rd line support diagnosis and resolution for their large client base
  • Working with clients to gather, document, and specify customer requirements relating to internal systems, networks and applications.
  • Support, develop & implement AAD, 365, Azure, SharePoint, Teams solutions.
  • Device management through MDM
  • Respond to service requests in their SLA and maintaining support tickets.
  • Specify and implement hardware solutions – PC, network, server!
  • Rigorously following existing procedures and best practices, as well as contributing to the development and refinement of such procedures.


  • Excellent knowledge of Microsoft 365, Exchange, Azure, SharePoint, Intune
  • Knowledge of Windows Operating Systems (desktop & server)
  • Excellent communication skills – verbal and written.
  • Knowledge of IT infrastructure including Active Directory, DHCP, DNS, security, firewalls
  • Microsoft Azure Virtual Machines
  • Excellent understanding of IT security and best practices
  • Excellent understanding of IT architecture
  • Current and valid UK Driver’s licence and vehicle

If you are interested in this position email a CV to m.westbrook@intapeople.com or apply below.

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