1st Line Support Technician - 3 monthn Contract - ASAP start - £170.00 - £190.00 per day (depending on experience)

Ref No. 24324
Hammersmith and Fulham
Posted 7 Jun 2023


Salary: £170 - £190 per day

Employment: Contract

Job description

IntaPeople are supporting a large Manage Service Provider who requires additional 1st line support technicians for a large client of theirs. You will provide daily management of tickets generated by our proactive and reactive monitoring systems whilst troubleshooting first-line technical issues and escalating to other engineers if not resolved.

Skills required:

  • Proven experience working as a 1St line support engineer
  • Proven experience working with technologies such as Windows Operating Systems (10), Microsoft Office 365 , MacOS , Active Directly and ideally Two Factor Authentication.
  • Excellent customer service skills
  • Strong troubleshooting skills
  • The ability to work under pressure  


  • Log information on tickets received, where required and maintain detailed and accurate records.
  • Responsible for carrying out daily checks
  • Responsible for ensuring that all incidents are logged to the appropriate quality in our call management system
  • Ensuring that our contractual SLA’s are achieved
  • Monitoring of the What’s ON (WON) infrastructure platform hosted at, escalate any critical issues to the relevant supplier utilising their ticketing system
  • Providing WON desktop support
  • WON user administration for new starters, movers and leavers
  • Upgrading the WON application in production, development, training and UAT
  • Assisting internal teams in the broadcast workflow (Workorders and VOD) to ensure all broadcast media is delivered to our playout platforms
  • Monitoring ticket progress with external suppliers to ensure they are meeting SLA
  • Be a proactive member of the change management process to ensure all technical changes are implemented without impacting the live service
  • Communicate and liaise with stakeholders, respond clearly and effectively. 
  • Establish and maintain effective working relationships with co-workers, supervisors and customers.

Role overview

  • 1st Line Support Technician
  • Start date ASAP
  • One stage (onsite) interview to meet the team and managers
  • Day rate: £170.00 - £190.00 day depending in experience.
  • InsideIR35 (Via UK approved Umbrella company ONLY)
  • Contract Type: 3-month contract
  • Location: Hammersmith – 5 days on site
  • Working Hours – Shift pattern between the hours of 8 am – 6 pm

For more information please call Caitlin Coles on 02920 252 500 or click APPLY now for an initial call back.

Keywords - Windows Operating Systems (10) Microsoft Office 365 MacOS  Active Directly.



Your consultant

Nathan Handley

Senior Recruitment Consultant

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