1st Line Support Technician

Ref No. 24150
Wales - Cardiff
Posted 20 Mar 2023


Employment: Permanent

Job description



£25,000 DOE


IntaPeople are working with a South Wales-based manufacturing company who are looking to bring in a 1st Line Support Technician to join their steadily growing team. Candidates will have to provide friendly, customer focused desktop support to both internal and remote client base.


Main duties:

  • Daily Infrastructure monitoring and, following ITIL methodology, provide 1st/2nd line support through assigned work and escalation from service desk.
  • Troubleshoot and objectively escalate deeper and more complex issues.
  • Set-up and configuration of new desktops, laptops, VoIP phones, mobiles and tablets.
  • Diagnose and resolve minor network issues alongside user account setup and maintenance.
  • O365/SharePoint/Teams/Exchange Online, monitoring and management.
  • Diagnosing and resolving technical hardware and software related issues whilst liaising with external support companies, where necessary.
  • Hardware/Software updates, equipment relocation and mobile device and asset management.
  • Printer support and consumable replenishment, anti-virus and windows update monitoring and management alongside file/folder recovery.
  • Meeting room and conferencing support, SOP documentation and user training.
  • Hardware stock replenishment.



What’s next?


Click ‘Apply Now’ to be considered or contact Joshua Wallace on the details below for more information:


Email: j.wallace@intapeople.com

Mobile: 07765 248 442

Telephone 02920 252 500

Your consultant

Joshua Wallace

Recruitment Consultant

Get in touch: