IT Support Operator – Short-Term Temp Contract
Location: Cardiff - hybrid working
Rate: £19.52 per hour
Hours: 35 per week (Shifts between 8am–5pm)
An organisation based in Cardiff is looking for an experienced 1st Line Support professional to cover a short-term assignment.
What you’ll be doing:
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First point of contact for all IT support queries (via phone, portal, email, Teams)
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Logging and resolving Incidents and Service Requests
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Basic troubleshooting of hardware, software, and user access issues
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Creating, modifying, and deleting user accounts
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Supporting users with software and device setups
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Keeping accurate records and documentation of fixes
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Promoting good IT security practices
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Updating the internal knowledge base with fixes and workarounds
What they’re looking for:
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Previous experience in a 1st line IT support or service desk role
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Confident using a ticketing system to log and manage incidents
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Strong communication skills and a helpful approach
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Comfortable working onsite in Cardiff
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Able to start at short notice
Start ASAP. Apply now if you’re at a loose end and have experience in user support, thanks!