1st Line Support Engineer

Do you enjoy problem-solving? Do you have a flair for providing excellent customer service? Are you looking to work in a dynamic office environment? IntaPeople are working with a well-established MSP that offers their Managed IT, Cloud, and Cyber security service to a wealth of SMEs across the country, they are looking for a 1st Line Support Engineer for their established team. 
 
Responsibilities 

• Resolving 1st Line Incidents.  
• Operating as a single point of contact for IT service requests.
• Incident management, logging calls with 3rd parties.  
• Timely handling of all incidents to SLA. 
• Incident tracking, escalating when necessary, and closure upon resolution. 
• Setting up and configuring IT hardware.
• User account administration. 

Essential Experience 

• Windows Server (2016).
• Windows 10.  
• Office 365. 

What you will receive 

• A competitive salary of up to £22,000. 
• A chance to work with emerging technologies for an established fintech.  
• Hybrid Working (2-3 days in the office per week).